Refund Policy

30-Day Happy-Cat Guarantee

We want your cat to genuinely love Whisker Chase. If they don't within 30 days of delivery, email us at whiskerchasesupport@gmail.com and we'll refund you — no photo evidence required.

How it works

1. Email us within 30 days of your delivery date, letting us know you'd like a refund.
2. We'll send you a return label. Return shipping is free — you don't pay for it.
3. Once the item is on its way back to us, we'll process your refund to your original payment method.

Refund timing

Refunds are typically processed within 5-7 business days of us receiving the returned item. Depending on your bank, it may take a few additional days to appear on your statement.

Condition

We ask that the item be returned in its original packaging where possible, but normal use and testing (including a cat giving it a try) is expected and totally fine.

Damaged or defective items

If your item arrives damaged or isn't working correctly, contact us right away at whiskerchasesupport@gmail.com — we'll sort out a replacement or refund without requiring a return.